Privacy Policy

Last Updated: 1 October 2026

South Route Global Export ("South Route Global Export", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide when using our website, southrouteexport.com.

This Privacy Policy explains how we collect, use, store, and protect information provided by visitors and prospective customers who interact with our website or contact us regarding our products and export services.

1. Information We Collect

When you contact us through our website, we may collect information such as:

First name
Last name
Email address
Phone number
Message or enquiry details
Product requirements or other information voluntarily provided by you

Our website currently provides a contact form that requests your first name, last name, email address, phone number, and message. South Route Export

We may also automatically receive certain technical information when you visit our website, such as your browser type, device information, IP address, and general website usage information, where such information is made available to us by our website, hosting, analytics, security, or other service providers.

2. How We Use Your Information

We may use the information you provide to:

Respond to your enquiries
Provide product information and quotations
Understand your requirements
Communicate with prospective buyers and business partners
Discuss potential export transactions
Provide information about our products and services
Improve our website and services
Maintain website security
Comply with applicable legal and regulatory requirements

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law.

3. Sharing of Information

We do not sell or rent your personal information.

Where necessary for legitimate business purposes, we may share relevant information with trusted parties such as:

Product suppliers or manufacturers
Logistics and shipping service providers
Business partners involved in fulfilling an enquiry or transaction
Website hosting and technology providers
Professional advisers
Government authorities or regulatory bodies where required by law

We aim to share only information that is reasonably necessary for the relevant purpose.

4. International Business Communications

South Route Global Export operates in the international export market. As a result, communications relating to enquiries, quotations, products, shipping, or potential transactions may involve individuals or organisations located outside India.

Where personal information is transferred or accessed across borders, we will handle it in accordance with applicable data-protection laws and regulations.

5. Cookies and Website Technologies

Our website may use cookies or similar technologies provided by our website platform and other service providers.

These technologies may be used to:

Operate and maintain the website
Improve website functionality
Understand website traffic and usage
Maintain website security

You can manage or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

6. Data Security

We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, loss, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for only as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, maintaining business records, completing transactions, resolving disputes, and complying with legal obligations.

When information is no longer required, it may be deleted or anonymised, subject to applicable legal and regulatory requirements.

8. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of information where applicable
Withdraw consent where processing is based on consent
Raise a concern or complaint regarding the handling of your personal information

To exercise an applicable privacy right, you may contact us using the details below.

9. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

South Route Global Export

Email: contact@southrouteexport.com
Phone: +91 99468 77444 / +91 97462 66678
Address: New No.27/491, Old No.7/228, Civil Line Road, Thrikkakara, Ernakulam, Kerala – 682021, India

These are the contact details currently published on the South Route Export website. South Route Export

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.